Knowledge Management Training

ạc†Βἃӑثٵדই௩అඈःઃคຄឃᐄÀẚt¡αἀАاٲאঀAbout the Course

Äảq↔Γἅӓحݴוউ௫ఇඊअઆฆຈចᐆâẢk‡βἄӒجݳהঈ௪ఆඉऄઅฅງងᐅ course aims to enhance organizational productivity and growth by understanding and applying the fundamental concepts, practices, and tools in creating, sharing and applying knowledge. The intervention highlights how Knowledge Management (KM) dovetails with the Philippine Quality Award (PQA) framework and the ISO 30401:2018.

Objectives

The course aims to:

a) position KM in the context of business excellence, productivity and quality initiatives in NHA;

b) describe the basic KM concepts and principles;

c) link KM to the PQA Performance Excellence Framework, ISO 9001:2015 QMS and ISO 30401:2018 KMS;

d) explain methods, tools, and techniques using the APO KM Framework and Implementation Approach; and,

Modules

1. Basic KM Concepts (Part 1)

2. Basic KM Concepts (Part 2)

3. APO KM Framework

4. APO KM Implementation Approach - Discover

5. APO KM Implementation Approach - Design

6. APO KM Implementation Approach - Develop and Deploy

7. KM Tools and Techniques

8. Development of KM Implementation Plan

9. Lessons Learned Session

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