Screen Recording For Problem Solving

When using software programs or operating systems, it's not uncommon to encounter technical problems that need to be documented for further reference or analysis. In such cases, having a screenshot of the issue can be incredibly helpful. But, many users are not sure how to take capturing images of an issue. In this article, we'll walk you through the simple steps to capture screenshots and record evidence of errors.



Taking a Screenshot



Taking a capture image is a easy process that varies depending on the operating system you are using. Here's a diagrammatic guide for Mac individuals:



For Windows:


Press the Print Screen key (usually located between the Ctrl and Scroll Lock key keys) on your input device.
Open the image editing software (pre-installed on Windows or obtain elsewhere) or any other graphic design tool.
Press Control + V to insert the image into the tool.
Save the screenshot with a file name that explains the error.
You can also use the screen capture software in Windows 10 and later versions to record particular areas of the screen or take a image of an active window.

For Mac:

Press Command mega888 + Shift + 3 (to obtain a full-screen capture) or Control + Shift + 4 (to select a specific region of the screen) on your input device.
Release the keys to capture the image.
You'll see the image saved on your desktop as a PNG file.
Name the image with a descriptive description, and save it in a designated folder.

Recording Evidence


Recording a video recording of the issue provides more context than a image capture and can help support teams diagnose the issue more precisely. Here's how to capture a video on Mac:



For Windows:


Install and open screen recording software (free tool).
Choose the region of the screen you want to capture by clicking on the plus button in the "Sources" panel.
Select the video settings (quality, resolution, and framerate).
Click the red button "Start Recording" button to begin the capture.
Once you've completed the capture, click the red "Stop Recording" button.
Save the video file with a meaningful description.

For Mac:

Obtain and install and open video recording software (free tool).
Go to File > New Screen Recording (or use Command + Shift + 5).
Choose the area of the screen you want to capture or choose to capture the entire screen.
Click the red button button to begin the recording.
Once you've completed the recording, click the "Stop" button.
Save the video file with a informative description.

Tips and Tricks

Always make sure you have enough capacity to store your screenshots and video recordings.
Organize your screenshots and recordings organized by establishing directories and naming them with relevant dates and descriptions.
Use distinct and informative descriptions, including the error type.
If the problem occurs frequently, consider recording a extended recorded sequence to record all instances.